Went to get an alignment and was told they couldn't do it because Tie rods were installed backwards. The way they told me they went on was physically impossible. Went to the manufacturer and got schematics and advice and was told the tie rods were in fact installed correctly. The issue is on that particular model and year you have to remove the shocks to get to the caster/camber bushings. It appears that either they didn't know about this important information and/or could not or would not take the extra time to do the job correctly per manufacturer's specifications do to the fact the job took more effort than a standard alignment. I wouldn't be critical of them had they said they couldn't do it or didn't want to do it. Is that the definition of honest?