We had our 2013 Sonic towed and dropped off at Honest-1. It was determined by them that the cam sensor seals, turbocharger, and valve cover gasket needed to be replaced for $3100. Although we didn't want to put that much money into this vehicle, we accepted. A few days passed and it was finished, or so we thought. Honest-1 now said the head gasket was bad after putting it all back together. Mind you, the first day they received it they topped off the oil and said it ran great. How did changing a turbocharger make the head gasket go bad? It didn't but what did happen is they didn't diagnose it properly and locked us into spending $3100 plus another $700 which doesn't add up at all. Taking the head off means digging back into the engine which you just had apart and even further. Weird how they had that done within 5 hours, but the turbo alone took 2 days. The icing on the cake was the oil on the steering wheel. I have worked in the automotive field. The #1 rule is never get oil on the interior of the customers vehicle. I would never recommend my family, friends and even enemies to go to Honest-1.
Thank you for your feedback and we're very sorry for the miscommunication and for getting oil on the steering wheel. That is unacceptable. Regarding the repairs on the Sonic, the vehicle was towed in with a very heavy oil leak which would lead to a catastrophic engine failure if she had continued to drive it. Our first course of action was to fix the oil leaks and make the car driveable. After that we discovered the head gasket was also failed- there is no way we could have found this out prior to fixing the oil leak and making the vehicle driveable. We understand this is disappointing news but we didn't do anything wrong. In fact, we kept the shop open outside of business hours and did the head gasket job at cost to try to help you and your daughter out.
- Honest-1 Auto Care Blaine