They misdiagnosed my vehicle. We brought our SUV in with a loud "clunk" from the front left of the car. They diagnosed it as bad sway bar end links in the rear. I though to myself "that's weird it sure sounded like the noise was from the front left?" but I approved the repairs since I'm not a mechanic and could have been mistaken. We paid $600 and picked the car up but on the drive home the first bump I went over i heard the same loud clunk from the front left. It's almost as if they didn't even test drive it to see if the noise was fixed. I was upset and drove it right back to the shop where they told me they would have a more experienced mechanic look at it. Turns out it was a bad front left strut. Surprised, surprise... Safe to say I took it to a different shop for the repair. They didn't offer me a discount on the service they incorrectly diagnosed and replaced or even a credit for future repairs. Lesson learned I guess.
Hi Kyle- We’re very sorry our service didn’t live up to your expectations. We offer a 3 year/36,000 mile warranty and if we made any mistakes we'll absolutely correct them! We would like to address your concerns and work for a satisfactory resolution. Please contact Brad at (763) 862-8411 at your earliest convenience. Thank you and have a great day!
- Honest-1 Auto Care Blaine