Blaine Auto Repair

Mon - Fri: 7:00 AM - 5:00 PM
1

A few years back I was sold unnecessary work on my 97 dodge pickup... Since I have avoided this shop until this past week. I had purchased a 99 Ford Taurus from a family member in which this vehicle had all of the regular maintenance. I wanted to get a inspection completed that day and my regular mechanic was booked. So I went to Honest-1 thinking they would be just that... Honest. Once I got into the parking lot I inspected the exterior of my vehicle along with video taped, showing no fluid leaks, unfortunately I did not get a close up on my brake lines... Once my vehicle was lifted in the air I quickly noticed a good size liquid puddle, I would say about 1/2 a quart and wondered if that was from the vehicle before. The technician brought me out to my vehicle and informed me that there was a major leak coming from the brake lines. Rather than accuse him of any wrong doing I let the technician try to sell me more unnecessary work, which included $600 for new brake lines/fluid flush. TECHNICIAN STATED THEY NEEDED TO REPLACE THE ENTIRE LINE, EVEN THOUGH THE DAMAGED PART WAS IN THE MIDDLE OF THE CAR, SURROUNDED BY GOOD LINES TO SPLICE... In total the technician concluded I needed $2600 worth of maintenance on my vehicle. Roughly $2000 of labor. I went home and noticed now my brake lines were leaking a large amount of brake fluid. I called and spoke with a manager named Mark and informed him of the situation and asked if the technician, when inspecting a small leak accidentally caused a larger one. Mark spoke with the technician who in return said as he pulled the vehicle in the garage he noticed a large puddle of brake fluid... Mark "Older vehicles break own, and unfortunately this happened to happen as the technician pulled the vehicle into the garage.". There was really no comment to the fact that if the vehicle was indeed loosing a lot of brake fluid there would be a drip line, in which this case it was a single puddle, almost like the technician intentionally spilt brake fluid on the ground. Mark did attempt to make it right and agreed to doing $600 worth of work for $400, which I appreciated. After this encounter I took my car up to Champlin Autocare and asked them to evaluate the fluid leak. Within minutes their technician told me that I only needed partial line replacement (of the damaged area) and quoted me $250-$275 (parts and labor), I ended up going through them with my final total sitting at $246. In comparison I recommend doing some research on the auto shop before giving them your keys. Completed a second inspection at Champlin, told me my vehicle was in great running shape and recommended $0 of additional maintenance. All in all it is my own fault to give Honest-1 the benefit of the doubt, I do NOT recommend this shop.

Nick, We sorry that we were not able to make the repairs the way you wanted them done. Tony Minwegen Owner

- Honest-1 Auto Care Blaine
5

Little miscommunication on my wife's side to them. They called quickly to clear it up. They really put the customer in customer service. These guys are awesome and really make you feel that you are the reason they do what the do. Just a great bunch of people.

Adam, It was a pleasure serving you. Thanks for the phone call and the opportunity to make this all work out the right way. Tony Minwegen Owner

- Honest-1 Auto Care Blaine
1

Rip Off. Over priced labor and lots of cheap talk. Would highly not recommend. And I work on cars so I would know. Had them replace a rear trailing arm on my car, asked them just to match up the lengths (I've seen it done many times), of course I get the BIG SPEECH about how I'll need an alignment for sure bla bla bla bla Yuck! I get it back and what do you know, they didn't measure/match the lengths. WORST SHOP EVER. TOTALLY DISHONEST.

We are sorry that we were unable to serve you the way you wanted to be served. Tony Minwegen

- Honest-1 Auto Care Blaine
5

I have been at the Blaine and New Brighton locations several times and have always had a good experience. Tony is always helpful and I stopped in at Blaine once and they replaced a couple fuses for my truck and did not even charge me. Where can you find a auto place like that ? Highly Recommend.

Todd, Always a pleasure to take care of you! Tony Minwegen Owner

- Honest-1 Auto Care Blaine
5

I have been going to this facility for a number of years now and have always appreciated their honesty, and the work they have performed. If something is not right, they correct it right away, and the work they perform is of good value. I would recommend anyone to go there and I will be back for more service in the future!

5

Thanks again for your time and help and thank you for working with me I will have my car check out there for work on it.

Tim, Thanks for allowing us to continue to serve you. Tony Minwegen Owner

- Honest-1 Auto Care Blaine
1

Hubby's car was dropped off there on Saturday, they finally looked at it on Monday, only to tell us it needs an additional $1200 worth of work. Even though my hubby's vehicle arrived with all the needed front brakes to be installed. He was going to do the front brakes on his own, but couldn't get one of the parts off to put the new ones on. When I called to ask questions, (and informed them we were probably having it towed to the Honest-1 we normally go to) but I was still was asking questions.. so maybe we wouldn't have to have it towed. Bruce copped a HUGE ATTITUDE at me, informed me it would be ready when the AAA tow arrived & basically hung up on me. If there was a remote chance of us bringing any vehicle there for service... he killed it right then!!

Anne, Thanks for talking with me about your situation. I am sorry that we failed to serve you properly. Tony Minwegen Owner

- Honest-1 Auto Care Blaine
5

I have any and all of my Auto work done here now. Friendly and knowledgeable staff that don't try and sell you something you don't need or try to fool you with a false part that doesn't exist. Like some places out there would... I would recommend Honest 1 Auto care who needs work done on their vehicle(s). Satisfied customer since day 1.....Bruce Sauer, Blaine, Mn

5

I have any and all of my Auto work done here now. Friendly and knowledgeable staff that don't try and sell you something you don't need or try to fool you with a false part that doesn't exist. Like some places out there would... I would recommend Honest 1 Auto care who needs work done on their vehicle(s). Satisfied customer since day 1.....Bruce Sauer, Blaine, Mn

Bruce, Thanks for allowing us to continue to serve you. Tony Minwegen Owner

- Honest-1 Auto Care Blaine
5

Excellent customer service! Will be back. Thanks for taking the time to walk me through the process and explain everything. Also, a 3 year warranty on repairs is something I haven't seen from others!

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