Blaine Auto Repair

updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
1

They do not follow through with their warrenty claims. Misdiagnosed cause of an issue, took litterally weeks and thousands to fix. Issue came back half a year later, same parts failing. Said it wasn't their fault the replacements failed from regular use because they misdiagnosed the problem the first time. This same answer was given to me by both mechanic and the manager. Won't be using (dis)honest1 again. Won't guarantee their work if they can find any reason to get out of it.

Hello Intashu- we're concerned about this feedback. Have you been a customer here? Please contact Brad at 763-219-1845 to discuss your concerns. We offer a 3 year/36,000 warranty on repairs and services.

- Honest-1 Auto Care Blaine
3

Fast and Friendly service. Only complaint is.this is now the third time I have serviced my truck with them.I still have never received a call from them! Yes never! I have had to call them every time for updates on my repair. I would think that calling the customer would be 95 percent of the service managers job? Three stars is fair for there lack of communication.

Hi Stephanie- thank you for your feedback! We have an automated system that is supposed to be sending status updates on your vehicle during service. We'd like to discuss the issue with you so we can find out what's going wrong and put improvements in place but we can't identify you by name in our system. Obviously we're doing something wrong if you're not getting communications. Would you please contact Brad at 763-219-1845 to give us additional feedback? Thank you for trusting us with your truck!

- Honest-1 Auto Care Blaine
5

Very professional, efficient and a great experience.

Thank you for you kind words and 5 star review, Jordan!

- Honest-1 Auto Care Blaine
5

I arrived at 11:30 am, checked in with Brad, he said it will be about 45 minutes. Forty minutes later my car was waiting outside of the door ready to go. I have used this Honest 1many times and always had the same results

Hi Duane- thank you so much for you repeat business and for trusting us with you vehicles!

- Honest-1 Auto Care Blaine
5

So satisfied with their service! Everyone was very friendly and helpful, they were able to get me in same day which was a total life saver! I would completely trust them to do any service to my vehicles. Thank you guys so much!

Thank you for trusting us with your vehicle! It's customers like you that make our day!

- Honest-1 Auto Care Blaine
5

Nick was awesome. He treated me like a human person and not just a customer. He understood my situation and was understanding and gave me a lot of advice on how to resolve my car problems. He was of great help. He even tried to help sell my broken car off for me. He help ease my worries. Ask for Nick at the desk.

Hi Kong- thank you so much for your kind words about Nick and the 5 star review! If you decide to fix your car we'll be happy to help you out!

- Honest-1 Auto Care Blaine
5

Nick and Brad and all of the other employees there have been more than amazing to me. The customer service is top notch. I'v been in customer service my entire life and I very much appreciate when I come across peoole like you have there. Proffesional, clean, friendly, kind and NOT fake. They went completely above and beyond for me and they certainly did not have to. They came to my complete rescue!!!! I can't thank them enough.. Seriously, what they did for me is something I will never forget!! I have nothing but good things to say!

Thank you for trusting us with your vehicle and for the 5 star review! We're very happy we could get you back running under our 3 year/36,000 mile warranty!

- Honest-1 Auto Care Blaine
5

Staff was very friendly and professional. I told them when I wanted to pick up and they were done by then.

Thanks Keirsten! We appreciate the 5 star review!

- Honest-1 Auto Care Blaine
5

Thank you for the 5 star rating Angela!

- Honest-1 Auto Care Blaine
3

Initially, I announced to anyone that would listen about honest-1, how I was treated with such kindness, respect, and I didn’t feel cheated as a woman. Many others told me I was crazy and how this company messed up their cars in some way, but for me, that was their experience at their location. I told this company about oil leaking from my car after getting an oil change with a different business. I told them I was in the middle of moving, it was my child’s birthday, and I needed my car. I loved that I could drop my car off, they gave me a ride home, and wore masks. I also loved that pictures were sent of the cracked oil pan, along with a report of other minor repairs I needed to do. I felt blissful about the entire experience and that still stands. I wanted so badly to remain a loyal customer! Granted their pricing is much more than others, I appreciated the “Honesty” more than the price. What doesn’t stand is that as a woman, I was cheated. I distinctly asked the gentleman that was at the counter “you guys put oil back in my car right? I just don’t want my engine to go out” I mean, for roughly $500 that should be done right? He said “of course, it’s all taken care of for you!” That was a flat out lie! After driving my car for awhile, it was making a knocking noise. Well, I thought it was my serpentine belt, I knew to replace it, so I did. I took my car to another establishment because honest 1 was closed, to get the belt replaced, same noise happening. So, I went to yet another business to be told… “whom ever replaced your oil pan placed whatever oil you had left after leaking, back in there and it’s black. You’re very lucky to have a car.” Seriously, thanks for the kind treatment, thanks for telling me everything that needed fixing and not making up things, but I don’t appreciate being lied to! Individuals need their cars to take care of their family. If my engine would have blew, you wouldn’t have taken any responsibility for your lie. How much more would it have cost for you guys to make sure my oil was at optimum levels? This is sad and an experience that needs to change in the auto repair industry.

Hi Dom- we're not sure what's going on with your car but you have a 3 year/36,000 mile warranty included with your repairs and we always stand behind our work. Please contact us so we can check things out ASAP. Regarding the engine oil, we would NEVER put used oil back in a vehicle. No reputable technician would do that. Sometimes older engines with poor maintenance can darken new oil very quickly. We're only speculating but that's likely what you observed.

- Honest-1 Auto Care Blaine
Honest-1 Auto Care Blaine is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Blaine (763) 862-8411 if you have any issues in accessing any area of our website.