Terrible experience. Walked in a few weeks ago to get an estimate on replacing the shocks on our Jeep and was quoted $700-$800 for all 4 to be replaced. Called last week to schedule an appointment, they specifically asked if I received a quote and I told them I received a verbal $700-$800 for all 4 to be replaced and was told that is good and they’ll order the shocks and have them ready for my appointment the following week. When I went in for the appointment they diagnosed it and said only the back 2 were bad but quoted me $957.00 for just those 2 and that it would take a few hours to get them ordered, delivered, and installed. Keep in mind when I called the week before they said they would have them all ready in stock for my appointment. When I explained once again the verbal quote I was given and all I got back was “I don’t want to argue”. Was not at all my intention as I explained this to them but wanted to understand it. I was then told, “it’s a special order part”. I asked if it was a custom part for that year of Jeep, he said, “it’s special order and hard to find”. Makes absolutely no sense. I’m still having a hard time grasping this since he said he can have it ordered and installed in 2-3 hours. I had limited time and days so I decided to pay for the 2 but will never be back and wouldn’t not recommend this place to anyone. The “Honest” needs to change their name!
Hi Jackie- thank you for taking the time to leave us feedback. Sounds like we miscommunicated and dropped the ball on the verbal estimate as we only gave the estimate for the rear shocks and we sincerely apologize for that! We did have you in and out in under 3 hours with two new rear shocks installed for just over our verbal estimate at $847. Your front struts did not need to be replaced and are special order, and much more expensive, parts. Thank you again for your feedback and have a great day!
- Honest-1 Auto Care Blaine