My husband called the day before, and gave them a heads up information on our issue's with our SUV and the guy mention that they will, had a loaner when I arrived there first thing in the morning after sharing the serious repair's with the guy at the front desk told me, they did not have a loaner said he will call me when one is available never did call me. Their did a good job, fixing, something on it in the passed usually the customer service is good. Disappointed !
Hi Sunshine- we're very sorry we didn't have a loaner car available for you as promised! We should have had one reserved for you and we dropped the ball. Please accept our sincere apologies and we'll do better next time!
- Honest-1 Auto Care Blaine