I just moved to Blaine and was looking forward to finding "the" garage but the experience I had was dishonest. On 6.17.2022 I was charged for performance test AC / Air Conditioning System at $34.99. They moved forward with the repair. Evacuate and Recharge R134AA Air Conditioning System and I was charged $249.99. It states on the invoice that the Evacuate and Recharge will be covered under a twelve month twelve thousand mile warranty, providing leak is detected and repaired at our location. I brought my car back on 7.19.2022 because the air no longer worked and I was charged $249.99. The technician that I checked out with on 7.19.2022 made a phone call and put the other guy on speaker and said - hey - should we charge her and the other guy said yes. Your actions are untrustworthy. Please consider refunding my money of $249.99 My dad was a mechanic back in the day and he always said that when he was helping a customer he thought to himself - how would I like another shop to treat my kids? Fair and honest he always said. I paid for the service even though I believed I was getting ripped off. I was just shocked that you would place a call in front of me and talk about the warranty and still charge me. Service was under phone number 612.220.6310
Hi Rhoda- thank you for taking the time to leave us feedback and for giving us a chance to earn your business. The Evacuate and Recharge service is an extensive service that we are required to perform to check for AC system leaks prior to recharging the system with refrigerant. When we do this, we add dye to the system and ask you to come back so we can try to detect and repair the source of the leak. In most cases we can easily detect the source of the leak on the second visit. Your leak could not be detected on your second visit so we had to perform the service again before adding refrigerant. As you stated in your review "Evacuate and Recharge will be covered under a twelve month twelve thousand mile warranty, providing leak is detected and repaired at our location". We could not detect your leak so the warranty does not apply as there is still a leak in your system that needs to be detected and repaired. We're very sorry we didn't explain this properly on your last visit and will use this as an opportunity to improve.
- Honest-1 Auto Care Blaine