I called them on a Friday just before the end of the day for them because my car just decided to have issues at that time. Well I called them after getting a completely obnoxious quote from Big O Tires, dont got to them. They gave me a fair quote and even offered me a free loaner to use because they would not be able to do anything until Monday. The guy I talked to even offered to wait for me to get there even though it was the end of the day on what was going to be a nice weekend. The loaner wasn't anything special but it allowed me to get out to do the things I needed to. When I picked up my car I was told about their warranty on the repair and it was better than any other shop I have been to before. There was only one problem and it was minor. The forgot to install the shroud back on top of my engine. I called and they said they had it and would reinstall it when I got there. The mechanic and every other employee I talked to or met were very friendly and nice. I would HIGHLY recommend this shop. Their prices are fair, they are honest about what they are doing and they offer a great warranty on their work. Then the fact that they make you feel like they are there to help you not to make money off of your misfortune.