A few years back I was sold unnecessary work on my 97 dodge pickup... Since I have avoided this shop until this past week. I had purchased a 99 Ford Taurus from a family member in which this vehicle had all of the regular maintenance. I wanted to get a inspection completed that day and my regular mechanic was booked. So I went to Honest-1 thinking they would be just that... Honest. Once I got into the parking lot I inspected the exterior of my vehicle along with video taped, showing no fluid leaks, unfortunately I did not get a close up on my brake lines... Once my vehicle was lifted in the air I quickly noticed a good size liquid puddle, I would say about 1/2 a quart and wondered if that was from the vehicle before. The technician brought me out to my vehicle and informed me that there was a major leak coming from the brake lines. Rather than accuse him of any wrong doing I let the technician try to sell me more unnecessary work, which included $600 for new brake lines/fluid flush. TECHNICIAN STATED THEY NEEDED TO REPLACE THE ENTIRE LINE, EVEN THOUGH THE DAMAGED PART WAS IN THE MIDDLE OF THE CAR, SURROUNDED BY GOOD LINES TO SPLICE... In total the technician concluded I needed $2600 worth of maintenance on my vehicle. Roughly $2000 of labor. I went home and noticed now my brake lines were leaking a large amount of brake fluid. I called and spoke with a manager named Mark and informed him of the situation and asked if the technician, when inspecting a small leak accidentally caused a larger one. Mark spoke with the technician who in return said as he pulled the vehicle in the garage he noticed a large puddle of brake fluid... Mark "Older vehicles break own, and unfortunately this happened to happen as the technician pulled the vehicle into the garage.". There was really no comment to the fact that if the vehicle was indeed loosing a lot of brake fluid there would be a drip line, in which this case it was a single puddle, almost like the technician intentionally spilt brake fluid on the ground. Mark did attempt to make it right and agreed to doing $600 worth of work for $400, which I appreciated. After this encounter I took my car up to Champlin Autocare and asked them to evaluate the fluid leak. Within minutes their technician told me that I only needed partial line replacement (of the damaged area) and quoted me $250-$275 (parts and labor), I ended up going through them with my final total sitting at $246. In comparison I recommend doing some research on the auto shop before giving them your keys. Completed a second inspection at Champlin, told me my vehicle was in great running shape and recommended $0 of additional maintenance. All in all it is my own fault to give Honest-1 the benefit of the doubt, I do NOT recommend this shop.
Nick, We sorry that we were not able to make the repairs the way you wanted them done. Tony Minwegen Owner
- Honest-1 Auto Care Blaine