Blaine Auto Repair

updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
5

GREAT service, professional and caring staff.

1

December 27, 2017 I took my mother's car to the "Honest-1 Auto Care: Blaine MN" location. My mother is widowed, handicapped, elderly and relies on me for help with these matters such as automotive maintenance. There was an "emissions" warning light on. I was told it would be $139 to diagnose the warning light. I thought this was rather excessive for a warning light. I am a AAA member. So instead of the light diagnosis I requested the "Free Maintenance Inspection" AAA approved auto repair facilities are supposed to provide for members unpon request. I thought that may find the issue with the warning light or at least rule out other problems. The manager, Tim DeGayner, told me "We charge $30 for that". I then read the exact wording from the AAA site stating it is FREE. "Free Maintenance Inspection — Approved Auto Repair Facilities will perform a free 40-point inspection of your vehicle upon request and provide a written recommendation of any needed maintenance or repairs." He stated they usually only do the inspection with another service like an oil change. Then he proceded to lecture me how he could not stay in business if he did work for free! Now what are the chances a 40-point inspection of a vehicle will not find any work needed? That is of course where the money is made, along with the fact the customer comes in only because they thought the establishment was reputable due being a AAA Approved Auto Repair facility. I again asked - "Are you sure you are not going to honor your AAA required free inspection." I don't recall his exact words however he was quite rude and his manner was indifferent. I'm glad I found out how dishonest this business is before I trusted them with my mother's safety. AAA website states: "AAA Approved Auto Repair Facilities not only meet AAA’s tough performance standards while providing reliable and courteous service, they are required to provide AAA members with: ... Free Maintenance Inspection..." NOTE: The next business I went to checked my battery and it was showing weak. The found corrosion on the post, cleaned them, retested the battery and it was good. The warning light went out as it can also be a charging system issue. NO CHARGE! That other business earned my business and referrals.

5

I have been to Honest 1 in Blaine several times and I have always been treated well and fairly.

5

They were great to work with through the repair process. From the appointment setting, the drop off, the rental car, and to the completion and pick up, they were great and communicated well. I will be calling them next time something comes up with my car.

5

I was so appreciative that on a below zero morning, they got me in right away to replace my battery and get me on my way to work. Although they were very busy, they took the time to squeeze me in between other customers. Thank you!!

1

They changed 6 light bulbs. My car was in there for 30 minutes. They charged me $80 labor. 5 of the bulbs in the trunk did not require any tools. I should have been in and out in 20 minutes. They failed my test!

5

Great staff, great service. Have taken all of my vehicles there for years, since they opened. Wouldn't go anywhere else.

5

Very pleased with the service and cost.

5

Great customer service! Very trustworthy. Brought car in for brake inspection due to a squeak. Inspection found no issues with brakes. I would definitely come back to this location.

5

Everything was done well and on time.

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