We have used this place for years without any issues, and have spent thousands here. My husband had a oil change scheduled, and due to an accident causing terrible traffic, he was 17 minutes late. When he arrived, they said they had to cancel the appointment because he was outiside if the 15 minute window to arrive at the appointment. Seems a little ridiculous, but whatever, it is what it is, so he rescheduled it for later in the day. I showed up to that appointment, walked into the shop and was the 2nd person waiting in line. I waited for 8 minutes before anyone even walks out to help me and the other person!! That really bothered me- you rescheduled us over 2 minutes, but were ok to be in the back room talking/doing god knows what (there were 2 people in there together) and made customers wait for 8 minutes before even acknowleding us. (The other lady said she was there waiting at least 5 minutes before I walked in) I know it isn’t a lot of time, but seems so hypocritical when we were rescheduled over 2 minutes a couple hours prior that was unfortunately out of our control.