We brought my boyfriends car in there and made them WELL AWARE that the person who we bought it from didn’t put it together right and that things were missing. We made them well aware it didn’t run. They said they would still do the head gasket repair. After a few hours of it being there they called us and said they refused to do it because they don’t want to be liable for it when there was ONLY two bolts missing from the whole car and one ground wire not hooked up and they told us earlier they would do it and no issue with it. They never even tried to do anything with it or look it over besides the two bolts missing and wire. They then proceeded to tell us that if we have an issue to come in person and to talk to them. When we got there they didn’t have anything to say. We then proceeded to load up the car by ourselves and they didn’t even offer help. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE. I have only heard bad things from other people I’ve talked to that have gone there since. Don’t waste your money on the terrible customer service they have there.
Hi Olivia- thank you for taking the time to leave us feedback. This is the fourth review we've received for this vehicle and the facts still haven't changed. As we tried to explain to your boyfriend, the vehicle arrived at our shop with multiple problems we noted on his work order including: "Technician pushed vehicle into the shop and found multiple connectors unplugged. Alternator was missing bolts and bolts not tight. Starter cables were hanging out the bottom of the car. Tech lifted vehicle up and found exhaust was all disconnected and more connectors were un plugged. Vehicle didn't have a oil filter installed and motor mounts nuts were loose among other problems." There were dozens of problems with the vehicle. It appeared that someone attempted to remove the engine and quit half way through the job. Pressure testing the cooling system, like you asked us to do, will not get your vehicle anywhere close to being able to run. We would not be doing you any favors by performing this service with the vehicle in the current inoperable condition. We apologize for any miscommunication that may have happened.
- Honest-1 Auto Care Blaine