Initially, I announced to anyone that would listen about honest-1, how I was treated with such kindness, respect, and I didn’t feel cheated as a woman. Many others told me I was crazy and how this company messed up their cars in some way, but for me, that was their experience at their location. I told this company about oil leaking from my car after getting an oil change with a different business. I told them I was in the middle of moving, it was my child’s birthday, and I needed my car. I loved that I could drop my car off, they gave me a ride home, and wore masks. I also loved that pictures were sent of the cracked oil pan, along with a report of other minor repairs I needed to do. I felt blissful about the entire experience and that still stands. I wanted so badly to remain a loyal customer! Granted their pricing is much more than others, I appreciated the “Honesty” more than the price. What doesn’t stand is that as a woman, I was cheated. I distinctly asked the gentleman that was at the counter “you guys put oil back in my car right? I just don’t want my engine to go out” I mean, for roughly $500 that should be done right? He said “of course, it’s all taken care of for you!” That was a flat out lie! After driving my car for awhile, it was making a knocking noise. Well, I thought it was my serpentine belt, I knew to replace it, so I did. I took my car to another establishment because honest 1 was closed, to get the belt replaced, same noise happening. So, I went to yet another business to be told… “whom ever replaced your oil pan placed whatever oil you had left after leaking, back in there and it’s black. You’re very lucky to have a car.” Seriously, thanks for the kind treatment, thanks for telling me everything that needed fixing and not making up things, but I don’t appreciate being lied to! Individuals need their cars to take care of their family. If my engine would have blew, you wouldn’t have taken any responsibility for your lie. How much more would it have cost for you guys to make sure my oil was at optimum levels? This is sad and an experience that needs to change in the auto repair industry.
Hi Dom- we're not sure what's going on with your car but you have a 3 year/36,000 mile warranty included with your repairs and we always stand behind our work. Please contact us so we can check things out ASAP. Regarding the engine oil, we would NEVER put used oil back in a vehicle. No reputable technician would do that. Sometimes older engines with poor maintenance can darken new oil very quickly. We're only speculating but that's likely what you observed.
- Honest-1 Auto Care Blaine